The Intelligence
Network & Software
Connectivity, IoT, remote monitoring, and automation platforms that make your infrastructure smart.
Overview
Modern infrastructure is only as intelligent as its network and software layer. We design, deploy, and integrate the connectivity and software platforms that transform physical assets into smart, responsive systems. This includes KNX IP backbone design and integration — connecting KNX building automation systems to enterprise networks, cloud platforms, and building management systems (BMS) for centralised control and monitoring.
What We Deliver
- Enterprise network design
- IoT platform integration
- KNX IP backbone & BMS integration
- Remote monitoring systems
- Custom software development
- SCADA and control systems
- Cybersecurity integration
Challenges We Specialise In
Remote Monitoring
Connecting assets in the most remote locations to central management platforms.
Legacy Integration
Connecting 30-year-old SCADA systems to modern cloud platforms.
Scale
Network infrastructure supporting thousands of connected devices across multiple sites.
Our Process
Requirements
Understanding your connectivity and intelligence requirements.
Architecture
Designing the network and software architecture.
Development
Building custom software components where needed.
Deployment
Phased network and software deployment.
Integration
Connecting all systems and platforms.
Optimisation
Continuous monitoring and performance optimisation.
Network Support & Monitoring
A network is only as reliable as the team behind it. PT Services UK provides end-to-end network support — from initial design and commissioning through to 24/7 remote monitoring, on-site intervention, and emergency recovery — ensuring your infrastructure performs at its best, every hour of every day.
Network Design & Setup
Every support engagement begins with a thorough understanding of your network architecture. We design structured, scalable networks using enterprise-grade equipment — Cisco, UniFi, Aruba, Meraki, and Fortinet — with full documentation, IP addressing schemes, VLAN segmentation, and QoS policies built in from day one.
- Structured cabling & rack build
- VLAN design & segmentation
- Firewall & security policy setup
- Full network documentation
- Handover & staff training
On-Site Network Support
When remote resolution is not sufficient, our engineers are dispatched to your site. We provide scheduled preventive maintenance visits, reactive callout support, hardware replacement, and on-site troubleshooting across the UK and internationally. Our engineers carry comprehensive spares kits to minimise downtime on every visit.
- Scheduled maintenance visits
- Reactive on-site callout
- Hardware swap & replacement
- Physical infrastructure audit
- UK-wide & international coverage
Remote Network Support
The majority of network issues can be diagnosed and resolved without an engineer visit. Our remote support team uses secure VPN tunnels and out-of-band management access to reconfigure, reboot, and restore network devices from our operations centre — reducing resolution time from hours to minutes regardless of your location.
- Secure remote access via VPN
- Out-of-band management (4G/LTE)
- Remote device reconfiguration
- Firmware & patch management
- Rapid fault isolation & resolution
24/7 Network Monitoring
Our Network Operations Centre (NOC) monitors your infrastructure around the clock using real-time dashboards, automated alerting, and performance analytics. We track device health, bandwidth utilisation, latency, packet loss, and security events — identifying and acting on anomalies before they become outages.
- Real-time device health monitoring
- Bandwidth & latency analytics
- Automated threshold alerting
- Security event detection
- Monthly performance reports
Emergency Recovery
When a critical network failure occurs, every minute of downtime has a cost. Our emergency response team is available around the clock to diagnose and restore connectivity as rapidly as possible. We maintain pre-staged replacement hardware for contracted clients, enabling same-day swap-out of failed core infrastructure.
- Priority emergency response SLA
- Pre-staged replacement hardware
- Same-day on-site dispatch (UK)
- Network rebuild & restoration
- Post-incident root cause analysis
Proactive Maintenance
Prevention is always preferable to cure. Our proactive maintenance programme includes scheduled firmware updates, configuration backups, security patching, capacity planning reviews, and regular health checks — keeping your network secure, up to date, and performing optimally without waiting for something to break.
- Scheduled firmware updates
- Automated configuration backups
- Security patch management
- Capacity & growth planning
- Quarterly network health reviews
Support Response Commitments
< 1 Hour
Complete network outage — remote response initiated immediately, on-site dispatch same day
< 4 Hours
Significant degradation or partial failure affecting multiple users or services
Next Business Day
Single device failure or performance issue with a workaround in place
Scheduled
Non-urgent changes, firmware updates, and planned maintenance activities
Response times apply to contracted managed support clients. Contact us to discuss a support agreement tailored to your infrastructure.
Request a Network Support Contract
Whether you need 24/7 monitoring, on-call emergency support, or a full managed network service, we will design a support agreement around your infrastructure and budget. Tell us what you need and we will respond within one business day.
Frequently Asked Questions
- Can you connect legacy SCADA systems to modern cloud platforms?
- Yes. We specialise in bridging legacy SCADA and industrial control systems to modern cloud and IoT platforms, using protocol converters, middleware, and custom software to enable real-time data exchange without replacing existing infrastructure.
- Do you design networks for multi-site operations?
- Yes. We design and deploy enterprise network infrastructure for multi-site operations, including SD-WAN, MPLS, and private LTE solutions that provide centralised management and consistent performance across all locations.
- Can you develop custom software for our integration project?
- Yes. Where off-the-shelf solutions cannot meet your integration requirements, we develop custom middleware, APIs, and monitoring dashboards. Our software development capability is an integral part of our integration service, not a separate offering.
Ready to Discuss Your Network & Software Project?
Talk to our network & software specialists. No obligation — just expertise.